How might we enable all applicants going through our pre-approval experience to begin a relationship with Capital One?
Design Researcher | Design Sprint Facilitator | Product Design Lead
Quick Check Experience
Design Sprint Facilitator | Product Design Lead
Allowing customers to make sense of their credit scores and enabling them to continue improving their financial health.
You can call me Emily.
I’m a Product Designer from Toronto, Ontario with 6 years of experience crafting digital products in both the B2B and B2C space. Holding an Honours Bachelor of Illustration from Sheridan College, I combine my creative background with a passion for solving big problems.
When I'm not working away at designs, I'm somewhere else in the world, doing something questionably insane like skydiving over the Namib Desert in Africa, swimming with sharks in the Galapagos or hiking up volcanoes in Mexico.
Principal Product Designer and Design Manager
Capital One Customer Acquisitions, Canada Design System, Costco Partnerships and Online Banking
Led the product design team through design research, wireframing, prototyping, testing and development handoff, ensuring all designs were accessible and compliant.
Responsible for the creation and facilitation of Design Sprint methodology training for 80 associates across Capital One Canada.
Responsible for interviewing, onboarding and managing designers and co-op students.
Acted as product owner for the Canada Design System by planning sprints, organizing design and content work
The main driver in moving collaborative in-person workshops to successful virtual workshops during the move to remote work in 2020.
Senior Product Designer
Online Banking, Credit Keeper
and Capital One Canada Acquisitions
Responsible for the user experience and visual design of Capital One Canada's online banking platform, Credit Keeper web application, customer acquisitions such as credit card applications and partnerships.
Responsible for interviewing and onboarding designers and co-op students.
Co-created design sprint methodology training for associates across Capital One.
Won Capital One's Beacon Award for outstanding collaboration and teamwork with Credit Keeper development team.
Created and facilitated user research interviews with customers to identify potential opportunities for improvement of designs.
User Experience Designer and Communications Team Lead
Supply Chain Insights and IBM Internal Lab Website
Responsible for the user experience and visual design team for Canada Lab Website.
Responsible for the user experience and visual design on products such as IBM Business Transaction Intelligence, Watson Supply Chain Insights and IBM Inflight while collaborating with development, offering management and information development
Conducted UX research (Cardsort Activities, Client Interviews etc) for Watson Supply Chain Insights.
Responsible for leading the Communications Design Team
Created and facilitated Take Our Kids to Work 2016, UX Design Activity.
Attended IBM Design Thinking Workshop and IBM Design Thinking Facilitator Activation.
Attended recruitment events and conducted interviews with potential new employees.
IBM Internal Communications and
Designed user experience and visual design on products such as Management Centre for WebSphere Commerce and Emerging Technology while collaborating with development teams worldwide.
Performed UI Audit for Data Server Manager and presented to the development team which led to an improved user experience.
Designed Visuals for Extreme Blue Teams, CASCON, ACM-ICPC, EXITE Camp and numerous internal events (Tech Talk, Design Weeks).
Conducted interviews for designers and design interns.
Graphic Artist and Web Designer
Agent Royale Clothing
Created all clothing/marketing designs based on the company owner’s needs.
Responsible for company branding such as logos, colours and website design.
Recruited web developers for site startup.